Refund & Returns Policy
We want you to feel good about joining us — here's how refunds and returns work.
Event tickets
Because each night has a fixed date and a small number of spots, ticket sales are final once payments are live — we're not able to offer refunds for a change of mind. If you can't make it, you're welcome to transfer your ticket to a friend; just let us know who's coming instead. If we ever have to cancel or reschedule an event, you'll get a full refund or the option to move to the new date.
Private event bookings
Private night bookings may require a deposit to confirm the date. Deposit and cancellation terms will be confirmed with you directly when you inquire, since every private night is a little different.
Physical products
Once our shop is live, you'll be able to return most physical products within 14 days of delivery for a refund, in line with standard EU consumer protection rules, as long as the item is unused and in its original packaging. A few items (like made-to-order or personalized pieces) may not be eligible — we'll always say so clearly on the product page.
How to request a refund
Email us at [add contact email] with your order or ticket details and we'll take it from there.
When you'll be refunded
Approved refunds are returned to your original payment method, usually within [add number] business days.