Refund & Returns Policy
We want you to feel good about joining us — here's how refunds and returns work.
Event tickets
Because each night has a fixed date and a small number of spots, ticket sales are final once payments are live — we're not able to offer refunds for a change of mind. If you can't make it, you're welcome to transfer your ticket to a friend; just let us know who's coming instead. If we ever have to cancel or reschedule an event, you'll get a full refund or the option to move to the new date.
Private event bookings
Private night bookings may require a deposit to confirm the date. Deposit and cancellation terms will be confirmed with you directly when you inquire, since every private night is a little different.
Physical products
Once our shop is live, you'll be able to return most physical products within 14 days of delivery for a refund, in line with standard EU consumer protection rules, as long as the item is unused and in its original packaging. A few items (like made-to-order or personalized pieces) may not be eligible — we'll always say so clearly on the product page.
How to request a refund
Email us at fuzzymatter.craftclub@gmail.com with your order or ticket details and we'll take it from there.
When you'll be refunded
Approved refunds are returned to your original payment method, usually within 14 business days.